When ordering personalised items, please take care to ensure that spelling and punctuation are correct, as this is EXACTLY how it will appear on your item.
Please allow up to 2 weeks for all personalised items. If you require your item urgently please contact us via email email@example.com.
We offer local ‘pick up’ and postage.
Local pick up is available by pre-arranged appointment from Hillside.
Postage is calculated during checkout and is dependent on the weight and size of the products purchased.
Please contact us via email firstname.lastname@example.org if you have any questions.
Our personalised items are hand made by us and we will always make sure the customer is happy with the product they receive. Please keep in mind that sometimes minor imperfections may occur.
We do not offer refunds or accept returns on personalised items.
If items are faulty please contact us via email@example.com, and we will do our best to resolve the issue.